oogg Privacy Policy

Who We Are

oogg (accessible at oogg.io) is an online casino and sports betting platform operated for the entertainment of adult players aged 21 and above, with a primary focus on serving players based in Bangladesh. References to "oogg", "we", "us", or "our" throughout this Privacy Policy refer to the oogg platform and its operating entity.

This Privacy Policy applies to all personal data collected and processed in connection with your use of the oogg website, mobile experience, customer support channels, and any other oogg-operated digital touchpoints. It should be read alongside our Terms & Conditions, which govern the overall relationship between you and oogg.

oogg acts as the data controller in respect of the personal data you provide when registering an account, making deposits or withdrawals, contacting support, or otherwise interacting with the platform. As data controller, oogg determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with applicable data protection standards.

If you have any questions about this Privacy Policy or about how oogg handles your data, you may contact our support team at any time via Live Chat, WhatsApp, or email at [email protected].

Data We Collect

oogg collects personal data across several categories depending on how you interact with the platform. The table below summarises the categories of data we collect and provides examples of specific data points within each category.

We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming support request. Such disclosures are handled with the highest level of confidentiality.

How We Collect Data

oogg collects personal data through the following means:

• Direct collection: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal request, submit a support ticket, respond to a survey, or communicate with our team through any channel.
• Automated technical collection: Data gathered automatically when you visit oogg.io, including cookies, web beacons, log files, and similar tracking technologies that record your IP address, browser characteristics, session duration, pages visited, and in-platform navigation patterns.
• Payment processor data: Transaction confirmation data passed to oogg by payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal. oogg does not receive full card or wallet credentials — only the data necessary to confirm and record the transaction.
• Identity verification partners: Where oogg uses a third-party KYC or age-verification service, that service may return a verified identity status or flag to oogg. The underlying document processing occurs within the third-party's secure environment.
• Game studio data feeds: Game studios integrated on the oogg platform (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may return gaming outcome and session data to oogg for the purposes of account crediting, bonus settlement, and fraud monitoring.
• Third-party analytics: Aggregate, anonymised analytics data derived from platform usage patterns may be collected to help oogg improve its product and user experience. This data is processed in a form that does not identify individual users.

oogg does not purchase personal data lists from third parties, and we do not acquire personal data from social media platforms or data brokers.

How We Use Your Data

oogg processes personal data only for defined, legitimate purposes. The following table sets out the specific purposes for which we use your data and the corresponding categories of data involved.

oogg does not use your personal data to make solely automated decisions that produce legal or similarly significant effects on you without providing a means for human review. Where automated systems flag an account for review (for example, in connection with fraud or responsible gaming monitoring), a member of the oogg compliance team will assess the case before any consequential action is taken.

Legal Basis for Processing

Every processing activity carried out by oogg rests on at least one of the following recognised legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and oogg — for example, creating your account, processing payments, settling bets, and delivering customer support. Without this processing, oogg could not provide its services to you.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC and identity verification obligations, anti-money laundering checks, and age-restriction enforcement. oogg is obligated to perform this processing regardless of your preferences.
• Legitimate interests: Processing that serves oogg's genuine business interests in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your fundamental rights. This includes fraud detection, platform security, abuse prevention, and service improvement through anonymised analytics.
• Consent: Processing activities for which oogg has obtained your explicit prior consent, including the sending of marketing and promotional communications. Consent may be withdrawn at any time without affecting prior lawful processing.

If you wish to understand the specific legal basis applied to a particular processing activity, you may contact oogg at [email protected] and we will provide a detailed explanation within five business days.

Data Sharing & Disclosure

oogg does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to process your financial transactions. Each provider operates under its own privacy policy and is responsible for the security of data within its own processing environment.
• KYC and identity verification partners: Third-party verification services engaged to support oogg's age verification and document authentication processes. These partners are bound by strict data processing agreements and may only use your data for the purposes oogg has specified.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a player session token and stake/win data necessary to operate the game and return results to oogg. These studios do not receive your full identity or contact details.
• IT infrastructure and hosting providers: Cloud hosting and infrastructure vendors who provide the technical environment in which the oogg platform operates. These vendors process data only on oogg's documented instructions.
• Customer support technology providers: Providers of Live Chat, ticketing, and communication tools used by oogg's support team. Access to your data through these tools is strictly limited to support resolution purposes.
• Legal and regulatory authorities: Where oogg is required by applicable law or a valid legal order to disclose data to a government authority, regulatory body, or law enforcement agency, we will do so. Where legally permissible, oogg will notify you of such a disclosure.
• Business transfers: In the event that oogg undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any change in the applicable privacy policy in advance.

All third-party processors engaged by oogg are subject to data processing agreements that require them to implement appropriate technical and organisational security measures and to process your data only in accordance with oogg's documented instructions.

Cookies & Tracking Technologies

oogg uses cookies and similar tracking technologies (including web beacons and local storage) on the oogg.io website to deliver a functional, personalised, and secure user experience. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing the functionality of the platform.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and last-used payment method. These improve your experience but are not essential to platform operation.
• Analytics cookies: Used to collect anonymised data about how visitors interact with oogg.io, including pages visited, session duration, and navigation paths. This data is aggregated and does not identify you personally. It is used to improve platform usability.
• Security and fraud-prevention cookies: Used to detect unusual activity patterns, protect against credential stuffing attacks, and flag suspicious login behaviour. These operate in the background and are essential to the security of your account.

Most modern browsers allow you to manage, block, or delete cookies through your browser settings. Please note that blocking strictly necessary cookies will prevent you from logging into your oogg account or using core platform functions. Blocking other cookie categories will not prevent access but may reduce the quality of your experience.

Data Retention

oogg retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or compliance obligations. The following general retention schedules apply:

• Account and identity data: Retained for the duration of your account relationship with oogg and for a minimum of five years following account closure, to satisfy KYC record-keeping obligations and support any post-closure regulatory enquiries.
• Financial transaction data: Retained for a minimum of seven years following each transaction, consistent with standard financial record-keeping requirements applicable to payment service environments.
• Gaming activity data: Retained for a minimum of three years from the date of each gaming session, for the purposes of dispute resolution, bonus settlement verification, and responsible gaming monitoring.
• Customer support communications: Retained for two years from the date of the most recent communication within each support thread, to support quality assurance and any subsequent follow-up.
• Marketing consent records: Retained for the duration of the consent and for two years following withdrawal of consent, as evidence of the original opt-in and the subsequent withdrawal.
• Technical and log data: Typically retained for 90 days from the date of collection, unless retained for longer in connection with a specific security incident or fraud investigation.

When personal data is no longer required for any applicable purpose, oogg will securely delete or irreversibly anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be attributed to any identifiable individual.

Data Security

oogg implements a multi-layered approach to data security, designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include the following:

• 256-bit SSL/TLS encryption: All data transmitted between your device and oogg's servers is encrypted in transit using industry-standard TLS protocols, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data stored in oogg's databases, including identity documents and financial data, is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within oogg's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic review.
• Multi-factor authentication: Internal systems processing personal data require multi-factor authentication for staff access, reducing the risk of unauthorised access through credential compromise.
• Security monitoring: oogg employs automated intrusion detection and anomaly monitoring systems that flag unusual access patterns for immediate review by the security team.
• Penetration testing and audits: oogg's platform and data infrastructure undergo periodic security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Staff training: All oogg staff with access to personal data receive regular training on data protection obligations, phishing awareness, and incident response procedures.

While oogg takes every reasonable precaution to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying oogg immediately if you suspect any unauthorised use of your account.

Your Rights

As a data subject whose personal data is processed by oogg, you hold a number of rights in relation to that data. oogg is committed to facilitating the exercise of these rights in a straightforward and timely manner.

• Right of access: You have the right to request confirmation of whether oogg holds personal data about you, and to receive a copy of that data along with information about how it is used. Access requests will be fulfilled within 30 days of receipt.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that oogg holds about you. You may update many of your details directly within your oogg account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where oogg has processed your data unlawfully. This right is subject to legal retention obligations that may require oogg to retain certain data even following an erasure request.
• Right to restriction of processing: You have the right to request that oogg restricts the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that this data be transferred directly to another data controller where technically feasible.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, oogg will cease such processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact oogg support via Live Chat, WhatsApp, or email at [email protected]. We will respond to all rights requests within 30 days and may ask you to verify your identity before processing the request, to protect against fraudulent data access requests.

Children & Minors

The oogg platform is strictly intended for adults aged 21 and above. oogg does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Age verification is performed as part of the account registration and KYC process specifically to prevent underage access to the platform.

If oogg discovers or is notified that personal data has been collected from an individual under the age of 21, oogg will immediately suspend the relevant account, delete the personal data in question to the extent permitted by applicable legal obligations, return any deposited funds to the originating payment method, and forfeit any gaming activity conducted during the period of underage access.

If you are a parent or guardian and believe that a minor in your care has registered an account on oogg or submitted personal data to the platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Third-Party Links

The oogg platform may contain references to third-party services, including the payment processors and game studio providers named elsewhere in this Policy. Where navigating to a third-party service results in you leaving the oogg.io domain, that third party's own privacy policy will govern the collection and use of any data you provide on their platform. oogg is not responsible for the privacy practices, security standards, or content of any third-party website or service.

You are encouraged to review the privacy policy of any third-party service before submitting personal data to it. The inclusion of a reference to a third-party service in the oogg platform does not constitute an endorsement of that service's data practices.

Policy Updates

oogg reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, industry standards, or oogg's data processing practices. When material changes are made to this Policy, oogg will notify registered players by posting a prominent notice on the platform and, where practicable, by direct notification to the contact details associated with your account.

The effective date displayed at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to remain informed about how oogg protects your personal data. Your continued use of the oogg platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

If you do not accept the terms of an updated Privacy Policy, you should discontinue your use of the platform and contact our support team to request account closure in accordance with the procedure set out in our Terms & Conditions.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how oogg handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly within the oogg platform. Average first response time: 2–5 minutes.
• WhatsApp: Message our support team at any time. Average response time: 5–10 minutes.
• Email: [email protected] — formal privacy complaints and data rights requests should be submitted by email to ensure a complete written record.

oogg will acknowledge all privacy-related complaints within 24 hours of receipt and will provide a substantive response within five business days. Where a complaint is complex or requires the involvement of a third-party processor, we will notify you of the extended timeline and provide regular updates on progress.

If you are not satisfied with oogg's response to your privacy complaint, you may seek further guidance from a recognised data protection authority or consumer rights body applicable in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. oogg — a product of oogg.io. All rights reserved.